Last updated: 05.31.2026
Welcome to Lasting Light Films.
These Terms and Conditions (“Terms”) govern your use of our website and services. By visiting our website, submitting a contact form, booking a consultation, making a payment, or using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
Lasting Light Films (“Lasting Light Films,” “we,” “us,” or “our”) provides remote memorial, tribute, and legacy film services.
Our services may include story consultations, remote interviews, video editing, photo and home-video integration, music selection, digital delivery, private screening links, and related creative services.
Our website is intended to provide information about our services and allow potential clients to contact us or book a consultation.
We offer different types of memorial and legacy film services, which may include:
The exact scope, timeline, price, deliverables, number of interviews, revision rounds, and delivery format will be confirmed before the project begins.
Any descriptions or prices shown on the website are starting points only. Final pricing may vary depending on the selected package, timeline, materials, project complexity, rush needs, and additional requests.
You may book an initial consultation through our website, Calendly, email, WhatsApp, or another contact method we provide.
A consultation does not create a binding paid project unless we both agree to proceed with a service and payment terms.
During the consultation, we may discuss your timeline, the person the film is for, the type of film you want, available materials, and possible next steps.
We reserve the right to decline a project if we believe we are not the right fit, if the timeline is not possible, or if the requested content is inappropriate, unlawful, misleading, or outside the scope of our services.
Before starting a paid project, we may provide a written summary, invoice, proposal, order confirmation, or agreement describing the project scope.
The project scope may include:
Only items clearly included in the agreed scope are included in the price.
Additional requests may require additional fees.
To complete your project, you agree to:
Delays in providing materials, feedback, approvals, or payments may delay the final delivery date.
You confirm that you own, control, or have permission to use all photos, videos, audio, music suggestions, text, stories, documents, and other materials you provide to us.
You give us a limited license to use, edit, reproduce, adapt, and combine these materials only as needed to provide the services, create your film, and deliver agreed project files.
You remain responsible for any claims related to materials you provide, including claims involving copyright, privacy, publicity rights, image rights, or consent from family members or other participants.
If your project includes remote interviews, we may record video, audio, and related interview materials.
We use interview recordings to create your film and related deliverables.
We will inform participants that the interview is being recorded before recording begins.
Interview participants may choose not to answer a question or may stop participating at any time.
Unless otherwise agreed in writing, raw interview recordings are not included as a standard deliverable and may be available as a paid add-on.
We may use licensed, royalty-free, or properly cleared music and creative assets in your film.
If you request a specific song, recording, image, clip, or other copyrighted material, we may not be able to use it unless the proper rights or licenses are available.
You are responsible for any materials you provide or specifically request us to use, unless we agree in writing that we will handle licensing.
We may refuse to use music, footage, images, or other content if we believe it may create copyright, privacy, or legal issues.
Lasting Light Films provides a creative service. You understand that storytelling, pacing, music selection, editing, visuals, and structure involve creative judgment.
We will make reasonable efforts to follow the tone, direction, and goals agreed with you, but we cannot guarantee that every creative preference will be included exactly as requested.
We aim to create a respectful, thoughtful, and high-quality film based on the materials, interviews, timeline, and scope available.
The number of included revision rounds will be stated in the agreed project scope.
A revision round may include reasonable adjustments such as:
Revisions do not include a complete change of concept, a full re-edit, new interviews, major restructuring, or new deliverables unless agreed separately.
Additional revision rounds may be billed at an additional fee.
If you do not provide feedback within the requested timeframe, we may treat the latest version as approved.
Final films are usually delivered digitally through a download link, private viewing link, cloud storage folder, or another agreed method.
Delivery formats may include MP4 files or other standard digital video formats.
We are not responsible for technical issues caused by your device, internet connection, venue equipment, projector, TV, sound system, or third-party platform.
If the film will be played at a memorial service or event, we recommend testing the file in advance on the exact device or venue equipment.
We will provide an estimated timeline for your project.
Timelines depend on:
Rush delivery may be available for an additional fee and must be agreed in advance.
We will make reasonable efforts to meet agreed deadlines, especially for memorial-service dates, but we are not responsible for delays caused by late materials, missed interviews, delayed feedback, payment delays, third-party platform issues, or events outside our reasonable control.
Prices shown on the website are starting prices and may change depending on scope, complexity, timeline, and add-ons.
Payment terms will be confirmed before the project begins.
We may require:
Unless otherwise agreed, project work begins only after the required payment or deposit has been received.
Late or failed payments may delay the project.
If a deposit is required, it reserves production time and allows us to begin planning, communication, file organization, interview preparation, and other project work.
Deposits may be non-refundable once work has started, unless otherwise required by applicable law or agreed in writing.
You may cancel a project by contacting us in writing.
Refund eligibility depends on the stage of the project.
As a general guideline:
Any refund, if applicable, will be determined based on work completed, project stage, expenses incurred, and applicable law.
We may cancel or refuse a project if:
If we cancel a project without cause after payment, we will provide a fair refund for work not yet performed.
Because our services are custom, personal, and creative, refunds are limited.
We do not guarantee refunds based only on subjective creative preference if the project was completed according to the agreed scope.
However, we care deeply about client satisfaction and will make reasonable efforts to address concerns through included revisions.
Refunds are not available for:
This refund policy does not limit any consumer rights that cannot be waived under applicable law.
If you are a consumer located in Estonia, the European Union, the United Kingdom, or another jurisdiction with distance-contract cancellation rights, you may have a legal right to withdraw from a distance contract within a certain period, often 14 days.
If you ask us to begin work during the withdrawal period, you may be required to acknowledge that:
This section does not limit any mandatory consumer rights you may have under applicable law.
Before final delivery, we may provide a draft or preview for review.
Once you approve the final version, further changes may require additional fees.
You are responsible for carefully reviewing names, dates, spelling, captions, photo choices, and other details before approval.
We are not responsible for errors in final files that were present in a draft you approved, unless we separately agree to correct them.
We will not publicly use your film, photos, interview recordings, family materials, testimonial, or project details for marketing, portfolio, social media, ads, or examples unless you give us permission.
If you give permission, you may later request removal from platforms we control. We will make reasonable efforts to remove the materials, but we cannot guarantee removal from third-party platforms or copies already shared by others.
We understand that memorial and legacy films may involve sensitive personal stories and family materials.
We will treat your project materials with care and confidentiality.
We may share materials only with trusted team members, contractors, or service providers who need access to complete the project.
We cannot guarantee absolute confidentiality for information sent through email, messaging apps, cloud platforms, video-call tools, or third-party services.
We may store project materials during production and for a reasonable period after delivery.
Storage allows us to complete revisions, provide support, and respond to future requests.
We are not required to store raw materials, project files, drafts, or final films indefinitely.
You are responsible for downloading and safely backing up your final film after delivery.
If you request recovery or re-delivery after our standard storage period, we may not be able to provide it, or additional fees may apply.
You agree not to use our website to:
We may restrict access to our website if we believe these Terms are being violated.
All website content, branding, copy, designs, service descriptions, graphics, videos, and other materials created by Lasting Light Films are owned by us or licensed to us, unless stated otherwise.
You may not copy, reproduce, modify, distribute, or use our website content, branding, or materials without our written permission.
For paid projects, ownership and usage rights for the final film will be described in the project scope or agreement.
Unless otherwise agreed:
Our website and services may use third-party tools, such as:
We are not responsible for the availability, performance, security, privacy practices, or terms of third-party services.
Your use of third-party services may be governed by their own terms and privacy policies.
We do not guarantee that a film will create a specific emotional response, event outcome, business outcome, or personal result.
We do not guarantee that a memorial venue, streaming platform, social media platform, or device will support playback unless the file is tested in advance.
We will provide the services with reasonable care, skill, and professionalism.
To the maximum extent permitted by law, Lasting Light Films will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, emotional distress, lost profits, missed event opportunities, or third-party platform failures.
To the maximum extent permitted by law, our total liability for any claim related to a project will not exceed the amount you paid us for that project.
Some jurisdictions do not allow certain limitations of liability, so some parts of this section may not apply to you.
You agree to indemnify and hold harmless Lasting Light Films from claims, damages, losses, liabilities, costs, and expenses arising from:
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including illness, internet outages, platform failures, power outages, natural disasters, war, strikes, government actions, payment processor issues, or other unforeseen events.
These Terms are governed by the laws of the Republic of Estonia, except where mandatory consumer protection laws in your country of residence provide you with additional rights that cannot be waived by contract.
If you are a consumer, nothing in these Terms limits rights that you may have under mandatory consumer protection laws.
We encourage you to contact us first so we can try to resolve any concern respectfully and directly.
If a dispute cannot be resolved informally, it will be handled by the competent courts or dispute-resolution bodies determined under applicable law.
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Terms.
If you have questions about these Terms, please contact us:
Lasting Light FilmsEmail: hello@lastinglightfilms.com
Phone / WhatsApp: +48730961753
Website:https://lastinglightfilms.com/
