Last updated: September 30, 2026
Lasting Light Films (“Lasting Light Films,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book a consultation, or use our memorial and legacy film services.
Our service is personal and sensitive. We are committed to handling your information, family stories, photos, videos, and memories with care, respect, and confidentiality.
We may collect the following types of information.
Our initial enquiry form asks for your name and email address, with an optional message. You may share further contact details, project information, family materials, or preferences later through email, WhatsApp, a consultation, or the project process.
When you fill out a contact form, book a consultation, send us an email, message us on WhatsApp, or work with us on a film project, we may collect:
When you visit our website, we may automatically collect certain technical information, such as:
We may collect technical information through website, analytics, advertising, booking, and embedded-video tools, including Webflow, Google Analytics, Google Ads, Microsoft Clarity, Google Calendar booking tools, and YouTube.
We use your information to:
We do not sell your family stories, photos, videos, or personal materials.
Because our work may involve personal memories, family stories, photos, videos, recordings, and information about deceased or living people, we treat these materials with special care.
We use project materials only for the purpose of providing the service you requested, unless you give us separate permission to use them for another purpose, such as a portfolio, testimonial, case study, or marketing example.
We will not publicly share your film, photos, interviews, or family materials without your consent.
If you provide photos, videos, audio, interviews, or other materials, you confirm that you have the right to share them with us for the purpose of creating the film.
You are responsible for obtaining permission from family members, interview participants, or other people whose image, voice, or personal information may appear in the materials, where required.
We may store project materials during the production process and for a reasonable period after delivery to allow revisions, backups, or future requests.
If you choose photo animation, selected photos and relevant production instructions may be processed by third-party AI animation services to create the agreed sequences. If you choose AI narration, the approved script may be processed by ElevenLabs to generate the voiceover. The script may contain the names, memories, and other details you choose to include.
We discuss your choices before producing these elements. You may choose a film without AI photo animation or AI narration. Information provided to these services is subject to the applicable provider terms and privacy policies as well as our arrangements with those providers.
If we conduct remote interviews, we may record video, audio, and screen content during the session. We use these recordings to create your film and related project deliverables.
Before recording, we will inform interview participants that the session is being recorded.
Interview participants may choose not to answer any question or may stop the interview at any time.
We may share relevant information with service providers who help us operate the website and produce your film. These may include website hosting, form and email tools, Google Calendar booking tools, payment processors, cloud storage providers, video production contractors, transcription or captioning providers, AI photo-animation services, ElevenLabs for AI narration, video hosting platforms, analytics and advertising platforms, and professional advisers.
The information involved depends on the service you request and the provider's role. These services process information under the applicable service arrangements and their privacy terms. You can contact us to ask which production services will be used for your project.
We may also disclose information if required by law, legal process, or to protect our rights, safety, users, or business.
If payments are processed through a third-party payment provider, we do not store full card details on our own website. Payment information is handled by the payment provider according to its own privacy and security practices.
Our website may use cookies and similar technologies to:
Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may be optional depending on your location and consent preferences.
Where required, we will ask for your consent before placing non-essential cookies.
You can usually control cookies through your browser settings or through the cookie banner on our website. Microsoft Clarity may provide limited, cookie-free usage insights before you make a choice or when optional cookies are declined. Its analytics and advertising cookie settings follow your selections. Enquiry forms, navigation, and consultation booking remain available when optional cookies are declined.
Our website includes an embedded YouTube sample video. Loading or interacting with the player may allow Google to process technical information about your device and use of the video under Google's privacy policy. Available website consent controls and browser settings let you manage relevant preferences.
We may use Google Analytics and Google Ads to understand how visitors use our website and to measure the performance of our advertising campaigns.
These tools may collect information such as pages visited, device type, approximate location, and whether a visitor submitted a form or booked a consultation.
You can learn more about how Google uses data through Google’s own privacy resources.
If you contact us, we may use your email address or phone number to respond to you and communicate about your inquiry or project.
We may also send service-related messages, such as consultation confirmations, project updates, delivery links, or follow-up questions.
We will not send marketing emails unless you have opted in or where permitted by law. You may unsubscribe from marketing emails at any time.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
You may request deletion of your personal information or project materials, subject to legal, accounting, backup, or contractual obligations.
We take reasonable steps to protect personal information and project materials from unauthorized access, loss, misuse, or disclosure.
However, no online service, email system, cloud storage system, or website can be guaranteed to be completely secure. Please avoid sending highly sensitive information unless it is necessary for your project.
Lasting Light Films may work with clients in different countries. If you contact us from outside the country where we operate, your information may be transferred to, stored in, or processed in another country.
By using our website or services, you understand that your information may be processed in countries that may have different data protection laws than your country of residence.
Depending on your location, you may have rights regarding your personal information, including the right to:
To make a privacy request, contact us at:
Email: hello@lastinglightfilms.com
We may need to verify your identity before responding to your request.
If you are a California resident, you may have additional rights under California privacy laws.
Depending on whether these laws apply to our business, you may have the right to know what categories of personal information we collect, use, disclose, or share; request deletion or correction; and opt out of certain uses of personal information.
We do not sell personal information.
To submit a privacy request, contact us at:
Email: hello@lastinglightfilms.com
Our website and services are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. If project materials include children, such as family photos or videos, they should be provided by a parent, guardian, or authorized adult.
If you believe a child has provided us personal information without proper consent, please contact us and we will take appropriate steps.
Our website links to, or embeds, services such as Google Calendar booking tools, WhatsApp, YouTube, and payment providers. Our production process may also use third-party services such as ElevenLabs and AI photo-animation tools when you choose those features. Please review the relevant providers' privacy information when using these services or discussing your project with us.
We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before using them.
We will not use your film, family photos, interviews, testimonial, or project materials in our portfolio, website, ads, social media, or marketing unless you give us permission.
If you do give permission, you may later contact us to request removal, and we will make reasonable efforts to remove the materials from places we control.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Lasting Light Films
Email: hello@lastinglightfilms.com
Phone / WhatsApp: +48730961753
Website: https://lastinglightfilms.com/
